DORMANT ACCOUNT is considered as an inactive account with no transaction for particular time. In smart money account, their dormancy period is 120 days (equivalent of 4 months) of no inbound or outbound transaction account history. I got my Smart Money Card last December 2013 and will expire next year, December 2015. My smart money account gets dormant because I lost my sim card that was assigned/linked to my Smart Money Card.
As it was stated in Terms and Conditions for Smart Money
Banco de Oro and/or Smart reserves the right to charge a dormancy fee or not to renew Smart Money Account/Card accounts that are inactive or expired; or cancel/suspend, temporarily or permanently, Smart Money Accounts/Cards that remain inactive and/or are not loaded over a fixed period of time as may be required by Banco de Oro and/or Smart.
Procedures to Re-activate Dormant Smart Money Account
1. Make a letter of request to activate your dormant account. The letter must contain the following:
Important Things to Remember
FAQ (Frequently Asked Questions)
How much will be the dormancy fee?
As it was stated in Terms and Conditions for Smart Money
Banco de Oro and/or Smart reserves the right to charge a dormancy fee or not to renew Smart Money Account/Card accounts that are inactive or expired; or cancel/suspend, temporarily or permanently, Smart Money Accounts/Cards that remain inactive and/or are not loaded over a fixed period of time as may be required by Banco de Oro and/or Smart.
Procedures to Re-activate Dormant Smart Money Account
1. Make a letter of request to activate your dormant account. The letter must contain the following:
- Name of the account holder
- Smart money card/account number
- Smart money validity period
Important Things to Remember
- Make a receiving copy with you of your letter of request
- Ask for Service Request No. to smart money customer representative as this will be the proof that your request was already submitted to the main branch of Smart Wireless Center
- You should have atleast 200 pesos balance in your smart money card
- Bring 2 valid IDs with you and have a photocopy of it
FAQ (Frequently Asked Questions)
How much will be the dormancy fee?
- For inactive or dormant accounts, you need to deposit P50 first to lift the account. The P50 will be debited from your balance as dormancy fee.
- No.
- Yes. But I suggest that you try the walk in process by visiting the nearest Smart Wireless Center near to you.
Sample format of Request for activation of dormant/inoperative account
You may download Request for activation of dormant/inoperative account
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